Product Questions
1) What is the material on the back of the embroidery?
The material on the inside of the embroidery are stabilizers used to keep the embroidery in place during the embroidery process.
This is primarily used to prevent stretching of the item and warping the design during wash.
2) How do I care for my embroidered items?
The best way to maintain your embroidery is to run it in a cold wash. Air dry on a hanger immediately out of the washer is best, but if that is not possible, dry on medium heat. Absolutely do not use bleach on the embroidery or in your wash as this can damage the threads.
3) My embroidery has curled up in the wash. Is there any way to fix it?
If the embroidered area is curling after wash, you can iron the back of the sweatshirt on low heat while it is slightly damp. Steaming it out works too!
4) Do you do commissions / customs?
Yes! If you have a design in mind, I do offer custom embroidery. Please reach out via the Contact Form to discuss additional details.
Order Questions
1) What is the turnaround time for shipping?
All products are locally made to order. Please allow at least 3-5 days for products to be embroidered.
We do not carry sizes 2XL-3XL in-house. Please allow an additional 3 business days in addition to the embroidery process as these need to be ordered through our supplier.
2) There is a something wrong with my order. Can I get a refund or exchange?
Since all products are made to order, there are no returns or exchanges. We do our best to ensure there are no quality issues with the item prior to shipping.
All sales are final.
Shipping Policy
1) Do you ship internationally?
At this time, we only ship within the continental U.S. (Excludes Hawaii, Puerto Rico, Alaska).
2) How long will it take to ship?
Once the package is ready to ship, please allow 3 business days for items to arrive. All packages will be shipped via USPS Priority Mail and include a tracking number.
3) Why has my tracking number not updated?
It may take a few days for tracking numbers to update in the system.